Terms and Conditions

Sign up

Sign up with MyMaintenance.


Terms and Conditions

Terms of use


Welcome to our website. The website is provided by MyMaintenance Ltd, Mymaintenance™ is a registered company in England and Wales. Company registration no: 07625823. Registered address: Llysteg, Llandre, Bow Street, SY24 5BS.

 ('MyMaintenance', 'us', 'we' or 'our' for short). 'You' and 'your' means you as the user of our website and services.

Acceptance of agreement

These terms and conditions ('Terms and Conditions') govern your use of the website and the sale and supply of all products, services and information via the website. By accessing the website, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, you should not use the website. You should read all the Terms and Conditions prior to using the website. You should also save and/or print out a copy of these Terms and Conditions for future reference.

These Terms and Conditions, together with the Privacy Policy, Security Statement, Copyright Notice and Accessibility statement shall be collectively referred to as the 'Agreement'. This Agreement constitutes the entire agreement between you and us. If You are uncertain about any of its terms, email us or write to us and we will try to respond to your query as soon as possible.

Changes to this agreement

We may from time to time make changes to the terms of this Agreement. Any changes will be posted on our website and notified to you by means of a notice and links to the revised terms of the Agreement on our homepage. Please review these Terms and Conditions regularly to ensure You are aware of any changes made by us. If you place orders for products or services after changes are notified to you in this way, You agree to such changes. If you do not agree to such changes, you should not use this website or place any further orders.

Accessing our site

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice. Access to our website is dependent upon availability of the World Wide Web and we accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control.

We have the right to disable tour access to our website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

Reliance on information posted

Whilst we will do our best to ensure that the content on our website is as accurate as possible at the time of posting there may be occasions when commentary and other materials posted on our website should not be relied upon. To the fullest extent permissible by law, we disclaim all liability and responsibility arising from any reliance placed on such information and all terms, representations, conditions or warranties that might otherwise be implied in this Agreement are hereby excluded.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must link to our website in such a way as not to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, the copyright notice, or other information published on the website. Our website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

Limited license

Subject to the terms of this Agreement, we grant you a non-exclusive, non-transferable, revocable, limited right to access, view, and print out one copy of this website and all data, information, software graphics, images, text, posts and other content on the website, ('Materials') on a single device strictly in accordance with this Agreement.

You may only view, print out and use the website and the Materials for your own personal, non-commercial use. We expressly reserve all intellectual property rights in and to the website and the Materials and tour use of the website and Materials is subject to the following restrictions. You must not:

  1. Remove any copyright or other proprietary notices contained in the Materials
  2. Modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose.
  3. Transfer the Materials to any other person.
  4. Use any Materials from the website in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties.
  5. Reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this website and/or the Materials in any way; without our prior written consent.

Trade marks

We expressly reserve all rights to our website, the trade mark, 'MyMaintenance™' and all other related service marks, trading names or other trademarks relating to our products and services. Other trademarks, products and company names mentioned on the website may be trademarks of their respective owners or licensors and the rights in such marks are expressly reserved to the respective owners or licensors.

Third-party sites and content

The website and/or the Materials may contain links to third-party websites. If You decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we or this website is affiliated or associated with such sites. Third-party content may appear on the website or may be accessible via links from the website. We are not responsible for and assume no liability for such content.

Purchase of products or services.

All orders are subject to acceptance by us or our service partners.

MyMaintenance™ will use its reasonable endeavors to keep copies of all contracts for orders placed for products by you, but cannot guarantee that it will keep a copy of every agreement for an unlimited time due to the number of orders for products that it receives. You should print out a copy of these terms of use and the confirmation email in relation to all purchases and keep them in a safe place as a record of each transaction.

Contracts with MyMaintenance™ and its service partners are concluded in English.

Prices and payment

The prices for any products or services ordered will be as quoted on our website from time to time, except in the case of obvious errors. All prices are inclusive of VAT. Where services are delivered by our service partners these will be subject to their VAT rates.

You may pay for your order by direct debit or by credit or debit card (depending on the acceptable method of payment depending on the product or service in question You wish to purchase). Credit card and debit payments can be made either on-line (via our SSL secure payment system), or by phone using one of the following credit cards:

  • VISA
  • MasterCard
  • Switch/Maestro

We will charge your credit card or debit your bank account before we authorise release of the membership. Where you use our repair service supplied by our service partners, or other product in question payments can be made by direct debit, credit/debit card, bank transfer or cheques normally after the work has been completed. Where the work may be extensive then stage payments will normally be required... All credit card payments are subject to validation checks and authorisation by the card issuer.

You promise that if you are purchasing something from us or our partners that:

  1. Any credit information you supply is true and complete.
  2. Charges incurred by you will be honored by your credit card company.
  3. You will pay the charges incurred by you at the posted prices, including any applicable taxes.

Delivery and availability

Subscription service: When you sign up for our subscription service and your details have been accepted, you will be assigned your “My Property Folder” immediately. This will allow you to place orders for any work you may require. At this point we will not have carried out a survey and inputted some of your property details into your “My Property Folder”. We will endeavor to survey your property as soon as we can after you have signed up but cannot guarantee any particular timescale as it will depend on volumes of orders at the time.

Work services: When you order any work through MyMaintenance we shall agree with you at the time the delivery and availability for that work. Where that work constitutes an emergency then we will prioritise that work and aim to be on your premises within 4 hours of such emergency. Most of the work ordered through MyMaintenance will be conducted by our service partners who will contract directly with you on the same basis as MyMaintenance. Where there are service or delivery issues with our service partners we will act as intermediaries on your behalf in resolving any issues. 

Ownership and risk

We retain ownership of all products ordered until they have been delivered to you. Ownership of and risk in all products shall pass to you upon delivery.

Refund and return policy

You may cancel your order at any time and for any reason within five working days of delivery of the products ordered. ('working' days do not include Saturdays, Sundays and public holidays). Orders for certain products may not be cancelled – these include:

  1. Products that have been clearly personalised
  2. Care kits if their wrapping has been removed

If you wish to cancel your order you must notify us of your wish to cancel by email and you must return the product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation that were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation. You may request a refund by contacting us by email.

Subscription services can be cancelled at any time by emailing us. We will refund any remaining monthly or non-expended yearly payment that may be due within 30 days of cancellation. We will send you your property folder data in a file by email within 30 days of cancellation.


Where these terms of use require you to notify us in writing, notices should be sent to Llysteg, Llandre, SY24 5BS. If we need to notify you of anything, we will do so by email or post to the email or postal address You provide during the order process. Notices will be deemed received 24 hours after the email is sent or three days after the date of posting.

Service availability

Our service availability is only available in the areas we have a supply chain in place. This will vary as the service grows. 

Cancellation or damage

If you receive a product or service which is faulty or damaged please notify us immediately by email and return the relevant product or describe the service issue, to us together with a brief explanation of the fault or damage. Upon receipt of the product or service complaint, we will examine it and conduct a test to see if it is faulty or damaged. We may, as we think appropriate, credit you with an appropriate sum in respect of the product. In any event, we shall (subject to availability) send you a replacement product or suitable alternative.

Exclusions and disclaimers

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this website, the Materials and/or all products or services supplied by us in connection with this website.

We shall not be liable under this agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

The Materials on this website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the materials. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the website and to make any changes to the features, functionality or content of the website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the website.

We do not represent or warrant that the website will be error-free, free of viruses or owner harmful components, or that defects will be corrected.

Our liability

Nothing in this Agreement shall exclude our liability for:

  1. Death or personal injury arising through negligence
  2. Fraudulent misrepresentation
  3. Anything else that cannot be excluded or limited by us under English law

Our aggregate liability in connection with any claim arising out of or relating to the website, the materials and the products and/or services provided in connection with the website shall be limited to the amount paid by you in relation to the subject matter of the claim.

You shall compensate and hold us and our partners, affiliated companies, agents, officers, directors, employees harmless against all liabilities, losses, claims and expenses, including reasonable legal fees, incurred by the same in connection and/or arising out of you breach of the terms of this agreement.

Legal compliance and applicable law

You shall comply with all applicable laws and regulations in England and Wales in connection with your use of the website and the Materials that appear on it.

The laws of England and Wales shall apply to this Agreement and this Agreement shall be interpreted under English law. Any dispute arising from this agreement shall be subject to the non-exclusive jurisdiction of the English courts.

Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the website is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.

Contact us

If you have any concerns or queries about material that appears on our website please email, phone or write to us.

Nothing in this Agreement will affect your statutory rights. Thank you for visiting our website.